HOW DO THEY REALLY DO IT? COSTA

Costa coffee is now the largest coffee chain in the UK. With nearly 3000 stores it’s difficult to find a town, service station or even hospital that doesn’t contain a Costa cafe or self-service machine.

In this one off programme we’ll uncover the reasons for its seemingly unstoppable success. We’ll look at how the industry giant has combined Italian class with a touch of homely Britishness and how they constantly introduce new drinks with enticing flavour combinations and lure us in with supersized versions of the nation’s favourite biscuits. We’ll also examine the mystery codes on the coffee cups, hacks around the loyalty scheme and hidden deals only spotted by the well-trained eye. What are the secrets behind how Costa really does it?

Also available:

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DURATION

1 x one hour

BROADCASTER

Channel 5

YEAR OF PRODUCTION

2023

PRODUCED BY

Honey Bee Media

COUNTRY OF PRODUCTION

UK

Narrator

Elizabeth Carling

Producer

Anabel Fairclough

EXECUTIVE PRODUCERS

Ed Taylor, Ros Edwards

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